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Reading Is Fundamental, UK
Promoting book choice, ownership and the fun of reading

FAQs

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General FAQs
Project FAQs >> book ordering, publishers and deliveries
Project FAQs >> invoices
Project FAQS >> materials
Volunteer FAQs

How much does it cost to run a RIF project?
It costs £23 per child per year to run a RIF project. This includes three free books per child (using publisher discounts), support costs (i.e. a handbook, ongoing support from your project manager, a subscription to our termly magazine, RIF, UK Update and access to password-protected areas of this website) and materials costs (a RIF bag and bookmark for each child, three stickers and bookplates for each child, a set of posters to promote your project, and a family activity pack for each child to take home).

How do I order a handbook?
RIF handbooks are only available to project coordinators running registered RIF projects. They contain a great deal of specific information that is only relevant to trained RIF volunteers. If you are thinking of applying to run a RIF project and are looking for more information, please visit the 'About RIF' pages or contact us. If you are currently running a project and have mislaid your handbook, please contact your project manager.

Can I get a RIF discount on books without running a RIF project?
RIF discounts may only be used by registered RIF projects with an active RIF code. Once your project has come to an end, your RIF code will no longer be valid and you will no longer be eligible for discounted book purchases. Publishers are provided with a list of valid RIF codes and any orders on expired codes will be refused.

How do I access the password-protected areas of the website?
The password-protected areas of the website may only be accessed by registered RIF projects. The username and password can be found in the RIF handbook or obtained from your project manager.

Can you provide me with posters and promotional materials for my classroom/library/reading area?
Registered RIF projects recieve posters to advertise their RIF events. We regret that we are not able to provide posters or promotional materials for general use. The National Reading Campaign provides a range of resources that can be downloaded via its website - www.readon.org.uk (opens in a new window).

Do you only run RIF projects in London?
RIF is a national initiative and projects run all over the UK in locations such as Exeter, Glasgow, Belfast, Sheffield and Cardiff as well as London. We are always delighted to hear from people interested in running or supporting projects anywhere in the UK, so please do contact us.

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I can't get through to a publisher, what should I do?
The contact details for that publisher may have changed. Download the latest version of the publisher list here to check you have the correct details. If you still have problems contacting them, please contact your project manager for help.

The books I ordered haven't arrived and my event is this week, what should I do?
Call the publisher and ask to speak to the contact named on the publisher list. Make sure you have your order details to hand. Explain the situation and ask what can be done. If you have problems contacting the publisher, contact your project manager for assistance.

Some of the books in my delivery are damaged, what should I do?
Call the publisher and ask to speak to the contact named on the publisher list. Make sure you have your order details to hand. Explain the situation and ask what can be done. If you have problems contacting the publisher, contact your project manager for assistance.

The books that were delivered aren't the books I ordered, what should I do?
Call the publisher and ask to speak to the contact named on the publisher list. Make sure you have your order details to hand. Explain the situation and ask what can be done. If you have problems contacting the publisher, contact your project manager for assistance.

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What should I do with my invoice?
If RIF is managing your book budget for you and paying invoices on your behalf, please do the following with your invoice:

  • check the invoice against your order (correct books delivered and discount applied)
  • stick an 'OK to pay' sticker on it
  • date and initial the sticker
  • photocopy the invoice for your records
  • send the invoice to RIF for payment (address labels are provided in your handbook).

If RIF is not paying invoices on your behalf (this is rare), please arrange for the invoice to be paid promptly.

No discount/the wrong discount has been applied to my order, what should I do?
Call the publisher and ask to speak to the contact named on the publisher list. Make sure you have your order details to hand. Explain the situation and ask what can be done. If you have problems contacting the publisher, contact your project manager for assistance.

I've received a reminder notice/final demand from a publisher, what should I do?
If RIF is paying your book invoices for you, check your records to ensure that you did forward the invoice promptly for payment. If you did, contact your project manager to check the invoice was received by RIF. If you have not yet forwarded the invoice to RIF for payment, please do so as soon as possible, and enclose the reminder from the publisher.

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I've run out of bags/bookmarks/stickers/bookplates, how do I get some more?
In addition to the free books, your funding will have provided one bag, bookmark, set of bookplates and set of stickers for each participant. Any additional sets of materials ordered will be charged at £5 per set. Please contact your project manager to discuss this.

I've lost my handbook, what should I do?
Please contact your project manager, who will send you a new one.

I've run out of address labels, can I have some more?
Download the label template and print them yourself, or you can contact your project manager, who will send you some more.

I've run out of 'OK to pay' labels, can I have some more?
Download the label template and print them yourself, or you can contact your project manager, who will send you some more.

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My child is taking part in a RIF project, how can I get involved?
Ask the person running the project if they'd like any help, for example at events. Visit the parents and carers section of this website for more ideas.

How can I volunteer with RIF?
We are always grateful for any offer of assistance from members of the public. However, the nature of RIF projects means that opportunities for regular volunteering are extremely limited, and it is unlikely that we will be able to match you with a project in your area.

You can find out more about local volunteering opportunities through the following websites: Volunteering England at www.volunteering.org.uk, Do It at www.do-it.org.uk or timebank at http://www.timebank.org.uk/, or contact Volunteer Reading Help at www.vrh.org.uk for reading volunteering opportunities.

There are occasionally opportunities to volunteer at the RIF office in London. These are advertised in our email newsletter. Click here to subscribe to the newsletter.

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